At imagine, we believe in giving our customers the best shopping experience with our friendly policies.
Cancellations can be considered only if invoice is not generated for your order within 48 hours of placing the order. For such cancellations, write to firstname.lastname@example.org mentioning the order details.
Customers can track the status of their orders on the order page
In a rare event, where you might have received a damaged or defective product, immediately write to our customer service team at email@example.com mentioning the details.
A relationship manager will be assigned to your case who will do the needful.
Refunds are only possible for orders as covered under Cancellation Policy and Refund Policy mentioned above.
Refunds will be processed in the same card or bank account that was used for placing the order. Refunds will be processed in estimated 7-10 working days of receiving the cancellation request or receiving the returned products back to our store.
We will not be liable for any cancellations or refunds in case of incorrect deliveries due to incorrect shipping details mentioned by the customer at the time of placing the order.
Cashback transactions cannot be cancelled if invoice is generated for your order within 48 hours of placing the order.
Exceptions: In case of cancellations or returns not covered above, such requests may be considered on a case to case basis based on our discretion and may attract cancellation charges. This is also applicable for COD or any SME business orders (which should be only placed by mailing our enterprise team at firstname.lastname@example.org)